Caribbean Natural Sea Moss
FAQ
Clear answers about delivery, subscriptions, preparation time, and how to get support.
How do I use sea moss gel?+
Stir one to two tablespoons into a smoothie, tea, juice, or bowl each day. Keep the jar refrigerated after opening and enjoy it within about three weeks.
Where do you deliver?+
We deliver locally within about 60 miles of Houston, Texas. This helps every made-to-order jar arrive fresh and cold.
Do you offer free shipping?+
Yes. One-time orders receive free shipping at $75 and above. Subscribe and save includes free delivery on every order, including orders under $75.
Can you deliver outside the Houston area?+
Orders of $500 or more outside the usual delivery radius may be arranged as an exception. Email support@cnseamoss.com before checkout so we can confirm availability and timing.
How long does preparation take?+
Each order is prepared after it is placed. Most orders follow the usual schedule. Preparation may occasionally add 1–2 days.
How does Subscribe and save work?+
Choose Subscribe and save on a product page to receive recurring deliveries at the plan price. Subscriptions include free delivery. You can review and cancel active subscriptions from your account after signing in.
What is your returns policy?+
All products are non-refundable. If you have a question about an order, email support@cnseamoss.com and we will help as best we can.
How do I get help with an order?+
Email support@cnseamoss.com or use the contact form. Include your order number when you have one so we can locate your purchase quickly.
Still need help? Contact support or review our shipping policy.